There are many tips for young lawyers floating around out there. Some are great. Some suck. This is one of the former.
Keep a log of all calls. Make it as detailed as possible. Take time after each call to review what you wrote. It should be a notebook or other “analog” means. Digital logs can be great, but they often take time to access and set up. Availability is the key. Function is more important than form. Never throw it away.
Why am I saying this? Mine just saved my ass twice today.